At HR Eyes, we take pride in our ability to deliver exceptional HR solutions tailored to the unique needs of our clients. One of our standout success stories is our collaboration with El Hashamy Group, a prominent business operating in Kuwait and the UAE.
Building Remote Departments
El Hashamy Group approached us with the challenge of creating and managing remote customer service and operations departments that would work seamlessly with their warehouse in Kuwait. Our task was to establish these departments in Egypt, ensuring they could effectively handle customer interactions and coordinate with the warehouse for order fulfillment.
Comprehensive Supervision
We successfully built and supervised a dedicated team consisting of 12 customer service representatives and 2 operations staff. Our role included Recruitment and Training.
The customer service team was responsible for taking orders, handling customer inquiries, and sending the orders to Kuwait's warehouse. They also followed up on the delivery process to ensure timely and accurate fulfillment.
This collaboration highlights our capability to build, manage, and optimize remote teams, delivering superior results and exceeding client expectations.
At HR Eyes, we are committed to delivering outstanding HR and operational solutions that drive our clients' success.
One of our remarkable achievements is the establishment of STM company in Egypt, which serves as the back office for a major corporation operating in Saudi Arabia and the UAE.
Our mission was to build and manage an efficient and effective team that could support their operations seamlessly from Egypt.
We successfully assembled key departments essential for STM's operations:
We recruited a skilled Marketing team, HR Team and Finance team
Also, We created and managed the payroll system & Insurance and Medical Files
We built a robust HR strategy to align with the company's goals, focusing on employee engagement, performance management, and continuous improvement.
This success story showcases our ability to establish, manage, and optimize back-office functions, providing strategic support that enhances our clients' business performance.